Question 1

What is the top speed of the Surron electric motorcycle?

Accepted Answer

Refer to the pic below.

Question 2

Can I purchase from other countries?

Accepted Answer

Yes, we ship to many countries and regions around the world, but shipping times and costs need to be confirmed in advance by email: info@go4emobility.com

Question 3

How long does it take to ship a Surron electric motorcycle to the United States?

Accepted Answer

Mainland United States: Within 90 days.Note:All Surron models are customizable. Please note that the Surron electric motorcycles are shipped directly from China. Once your order is placed, you will receive an email confirmation with the details.If you wish to cancel your order, please ensure you respond to the confirmation email within 5 business days. After this period, cancellations will no longer be possible.

Question 4

How to cancel the Surron electric motorcycle order?

Accepted Answer

All Surron models are customizable. Please note that the Surron electric motorcycles are shipped directly from China. Once your order is placed, you will receive an email confirmation with the details.If you wish to cancel your order, please ensure you respond to the confirmation email within 5 business days. After this period, cancellations will no longer be possible.

Question 5

What is the range of the Surron electric motorcycle?

Accepted Answer

Refer to the pic below.

Question 6

Are the Surron bikes street legal in the U.S.?

Accepted Answer

Street legality varies by model and location:Surron Light Bee X: Not street legal in most states; check local regulations.Surron Hyper Bee: Street legal in some states with proper registration.Surron Storm Bee: Street legal in some states with proper registration.Surron Ultra Bee: Street legal in select locations, but you’ll need to confirm with local authorities.

Question 7

What is the weight of the Surron electric motorcycle?

Accepted Answer

The weight varies by model:Surron Light Bee X: 45 / 57 kg (99 / 125.6 lbs)Surron Hyper Bee: 39 kg (86 lbs)Surron Storm Bee: 103 / 135 kg (227 /287.6 lbs)Surron Ultra Bee Performance/Off-Road/All-Terrain: 88.5 kg (195.1 lbs) /89 kg (196.2 lbs) /93 kg (205 lbs)

Question 8

What makes the Surron electric motorcycle different from other electric bikes?

Accepted Answer

Each Surron model offers unique features:Surron Light Bee X: Lightweight design, great for both off-road and urban use.Surron Storm Bee: Higher power, ideal for advanced off-roading and higher speeds.Surron Ultra Bee: Premium performance with a long-range battery, ideal for extreme off-roaders.

Question 9

Do you offer any deals on buying 2 bikes?

Accepted Answer

$50 off on two bikes together, Automatic use of discounts at checkout

Question 10

Is it safe to ride mini ebike in mild to moderate rain and snow?

Accepted Answer

While the Mini e-bike is designed with water-resistant components, we do not recommend prolonged riding in rain or snow, as moisture exposure over time may affect electrical connections. Always ensure the bike’s wiring and battery ports remain dry. For occasional wet conditions, wipe the bike down thoroughly after use and avoid submerging any parts. Safety first—consider alternative transportation during heavy weather! Let us know if you need further tips!

Question 11

Are mini ebikes water proof?

Accepted Answer

While the LASMY Mini e-bike is designed with water-resistant components, we do not recommend prolonged riding in rain or snow, as moisture exposure over time may affect electrical connections. Always ensure the bike’s wiring and battery ports remain dry. For occasional wet conditions, wipe the bike down thoroughly after use and avoid submerging any parts.

Question 12

Does shipping address have to be the same as billing address?

Accepted Answer

No, the shipping address does not have to be the same as the billing address. You can ship the bike to your storage.

Question 13

Is the Mini ebike “pedal assist”?

Accepted Answer

Yes, they all have ride, pedal assist, throttle, three riding modes.

Question 14

Looking for a folding bike to fit into my airplane.

Accepted Answer

The LASMY Mini e-bike is an excellent choice for air travel! Its compact folded dimensions of 51.97 * 15.74 * 38.9 inches and lightweight design (just 34 lbs without the battery, plus 4 lbs for the removable battery) make it easy to stow in airplane cargo or overhead compartments. Perfect for travelers seeking portability without sacrificing performance. Let us know if you’d like details on packing tips!

Question 15

Recommended height and dimensions for mini models.

Accepted Answer

The LASMY Mini e-bike is designed with a lightweight frame and adjustable seat, recommended for riders between 5'0" and 6'0" in height, with a weight capacity of 220 lbs. These guidelines ensure optimal comfort and handling based on the bike’s geometry and materials. While exceeding these ranges won’t damage the bike, it may impact ride stability and ergonomics.

Question 16

Do you ship to hawaii?

Accepted Answer

Due to elevated shipping costs and logistical constraints, Go4E currently does not offer direct shipping to Hawaii. However, if you have a preferred freight forwarder or third-party shipping provider, we can deliver your e-bike to a designated mainland U.S. location for onward transit to Hawaii. Feel free to share your carrier details, and we’ll coordinate seamlessly! For further assistance, contact our logistics team at [support email/phone].

Question 17

Need a replacement parts for the mini ebikes.

Accepted Answer

Please contact the LASMY after-sales department (info@lasmybike.com) for technical support and parts purchase.

Question 18

Is there a location somewhere where I could do a test ride?

Accepted Answer

Currently, the Mini or other model is exclusively available for purchase online and does not support test rides at physical locations. However, we’re actively exploring partnerships with local retailers in the future. Stay tuned for updates, and feel free to reach out with any other questions!

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